Before returning product, Please Read.

Overview

Thank you for choosing Carnage for your archery arrow accessory needs. We want to ensure that you have a satisfactory experience with our products, which is why we provide a 30-day warranty on all archery arrow accessories. Please take note of the following advisory regarding our warranty policy:

Warranty Coverage:

Our 30-day warranty covers manufacturing defects and material issues related to Broadheads, Nocks, Releases, and Arrows. This means that if you encounter any problems with these accessories that affect their functionality within 30 days of purchase, we will replace them free of charge.

Exclusions:

It’s important to note that our warranty does not cover damage caused by misuse, improper handling, or normal wear and tear. If the accessories have been subject to any modifications, alterations, or repairs not authorized by our store, the warranty will be voided.

Proof of Purchase:

To avail of the warranty, you must provide valid proof of purchase, such as a receipt or order confirmation. This will help us verify the date of purchase and ensure that the warranty period is valid.

Return and Replacement Process:

If you believe your archery arrow accessories are covered by the warranty due to manufacturing defects or material issues, please contact our customer service within the 30-day warranty period. We will guide you through the return and replacement process, which may include returning the defective items to our store or providing photographic evidence of the issue.

Inspection and Approval:

Once we receive the returned items or review the evidence provided, our team will thoroughly inspect them to determine if they meet the warranty criteria. If the issue is deemed eligible for warranty coverage, we will promptly replace the defective accessories.

Limited Warranty Duration:

Please remember that the warranty period is strictly limited to 30 days from the date of purchase. After this period, any issues encountered will not be eligible for warranty coverage.We hope this warranty advisory clarifies our policy for archery arrow accessories. If you have any further questions or require assistance, please don’t hesitate to contact our customer service team. We appreciate your business and look forward to serving your archery needs. Happy shooting!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@carnageoutdoors.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless it is a manufacturing defect. Packaging defects are not included in this stipulation

Shipping returns

To return your product, you should mail your product to the specified address given to you during our e-mail communications.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@carnageoutdoors.com for questions related to refunds and returns.